Today, Kingston Communications ‘upgraded’ my line to their new 8Mbps Karoo Max offering. I signed up for the ‘Option Three’ tariff at £24.99 per month which involved agreeing to another 12 months of service.
Oh, imagine my glee as I looked forward to downloading some nice shiny things to play with.
I went on over to the Ubuntu website to grab the LTS server ISO. Giddy with anticipation I began to download…
Ho ho ho - What’s this? this isn’t very good, 48 kB/s, I’ll try another.
After visiting several mirrors, download speed testers, gypsy fortune tellers etc, I found I couldn’t get a download speed greater than 50 kB/s.
Of course I immediately called Karoo technical support. After hearing an engaged tone on the first 10 attempts I finally got escalated to the privilege of listening to an unanswered phone ringing.
Eventually someone answered, that someone was Sanjay…
KC “Hello Karoo Technical support, Sanjay speaking, can I help you?”
ME “Ah yeah Hi, I’m having some problems with my broadband connection. You upgraded me today, and I’m not able to get a download speed higher than 50 kB/s.”
KC “You are aware of the bandwidth shaping sir?
ME “Huh?”
KC “Yes sir, between the hours of 8 am and 12 midnight we restrict customers download rates so that web-surfing and email is optimised.”
ME “WTF - You shape 8Mbps down to a 50kB/s download speed which is over half as slow again as the old package I was on?”
KC “Yes sir, it is to ensure customers are having a good internet experience.”
ME “I’m not having a good internet experience Sanjay…”
It seems I’m not alone either, the Karoo User Group is also getting reports in of adverse bandwidth throttling.
Why then Chris, I hear you ask (well, metaphorically speaking of course…) why don’t you move to another Internet Service Provider who is well, less shit… Well my friend, unfortunately because I live in Hull, the land that BT forgot.
That’s right folks, our incumbent teleco provider is Kingston Communications and they won’t unbundle their lines for anyone! You want broadband in Hull, you use Karoo from KC, and in a monopoly customer service is a novelty concept.
I can only recommend to anyone thinking about getting Karoo Max. DON’T DO IT !
———–
Update:: If you are a broadband max user seeing these terrible speeds then change your proxy to proxy.karoo.co.uk:8080 - Looks like they forgot to bandwidth limit the proxy Moowahahahaha!
Update: After being approached by a fellow Karoo user for help, Just Uber was happy to give a home to The Unofficial Karoo User Forums. They’re run by a nice chap called Dylan who is trying to build a place where Karoo users can talk about their experiences. You can find me in there under the name lefty 